We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1. What information do we collect?
We may collect, store and use the following kinds of personal information:
a.) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
b.) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including your name, phone number, email address, physical address, transaction value, purchased product id, volume;
c.) information that you provide to us for the purpose of registering with us including your name, phone number, email address;
d.) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including your name, email address;
e.) any other information that you choose to send to us
f.) any information you provide to us via telephone conversations all calls are monitored and recorded for training and conversion tracking purposes
2.2. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date unless deleted by the user before the expiry date.
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3. Third party and analytics cookies
When you use our website, you may also be sent third party cookies.
Our service providers may send you cookies. They may use the information they obtain from your use of their cookies:
a.) to track your browser across multiple websites;
b.) to build a profile of your web surfing; and
c.) to target advertisements which may be of particular interest to you.
We also use the remarketing option of Google AdWords which allows us to provide you with relevant ads throughout a wide variety of websites after you have left our website. Google’s advertising policies & principles can be seen here: http://www.google.com/policies/privacy/ads/
2.4. Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
2.5. Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
a.) in Internet Explorer version 9 you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
b.) in Firefox version 16 you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
c.) in Chrome version 23, you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you might not be able to use all the features on this website.
2.6. Deleting cookies
You can also delete cookies already stored on your computer. For example:
a.) in Internet Explorer version 9, you must manually delete cookie files you can find instructions for doing so at http://support.microsoft.com/kb/278835;
b.) in Firefox version 16, you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
c.) in Chrome version 23, you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
3. Using your personal information
We may use your personal information to:
a.) administer the website;
b.) improve your browsing experience by personalising the website;
c.) enable your use of the services available on the website;
d.) send you goods purchased via the website, and supply to you services purchased via the website;
e.) send statements and invoices to you, and collect payments from you;
f.) send you general non-marketing commercial communications;
g.) send you email notifications which you have specifically requested;
h.) send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications;
i.) deal with enquiries and complaints made by or about you relating to the website;
j.) keep the website secure and prevent fraud;
k.) verify compliance with the terms and conditions governing the use of the website including monitoring private messages sent through our website private messaging service.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
Your privacy settings can be used to limit the publication of your information on the website e.g. enabling cookies on your browser.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
a.) to the extent that we are required to do so by law;
b.) in connection with any ongoing or prospective legal proceedings;
c.) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
d.) to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and
e.) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5. International data transfers
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
6. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password- and firewall-protected servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password except when you log in to the website.
7. Policy amendments
8. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
a.) the payment of a fee currently fixed at GBP 10; and
b.) the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
10. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Thames Industrial Park